While many aspects of patient care have improved, communication between healthcare professionals hasn’t changed. It remains one of the biggest challenges, and one of the greatest opportunities to improve patient care.

Time and money

Most professionals still make phone calls, and leave lots of messages, or use unsecure text messaging to communicate. This creates delays in patient care and often results in greater expense.

"Mobile, text-based communication has evolved from primarily one-way pager, even beeper technology, to full two-way text communication which encompasses not only pagers, but also cell phones, smartphones, tablets and computer pop-ups."

We all know someone who has been affected by inefficient communication between members of a patient care team—from getting answers to questions from our doctor to coordinating patient care among multiple professionals in different locations.

It is no longer good enough for a secure communication system to connect the professionals within a single organization.

The new best practice is a communication system that can authenticate any professional anywhere, anytime and that securely connects healthcare professionals across all organizations.

Faster is better: How has healthcare communication changed over the last 10 years?

Mobile, text-based communication has evolved from primarily one-way pager, even beeper technology, to full two-way text communication which encompasses not only pagers, but also cell phones, smartphones, tablets and computer pop-ups. It was not very long ago that you had to turn off your phone when you entered a hospital; now their use is standard.

Integrations with hospital systems have advanced automatic communication for critical results, patient placement, system alerts and even cardiac events.

The rapid pace of IT and device technology has accelerated speed and accuracy to communication that was not available 10 years ago.